Refund Policy

1. 14-day guarantee

You can request a full refund of any charge — the first one or a renewal — within 14 days of the date it was made, without giving a reason.

2. How to request a refund

Payments are processed by Paddle.com, our reseller and Merchant of Record, which also handles refunds. You can ask in either of two ways:

• at paddle.net, using the email address you paid with; or
• by writing to contato@noctelo.site with your account email and the date of the charge.

3. Processing time

Approved refunds are returned to the payment method used for the purchase. The money usually appears within 5 to 10 business days, depending on your bank or card issuer.

4. Free trial and cancellation

Nothing is charged during the free trial, so there is nothing to refund.

You can cancel your subscription at any time from the dashboard. Cancelling stops the next charge, and you keep access until the end of the period already paid for. Outside the 14-day window, periods that have already started are not refunded pro rata.

5. Abuse

We may decline requests that show abuse, such as repeated purchase-and-refund cycles, or fraud. This does not affect any rights you have under the law.

6. Payment disputes

Before disputing a charge with your bank, please contact us at contato@noctelo.site: a refund requested directly is faster.